|
|
1.
|
Keeping customers by HBR | Shapiro, Benson P.; Sviokla, John J. Material type:  Text; Format:
print
; Literary form:
Not fiction
Publication details: USA Harvard business school 1993Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 HBR (1).
|
|
|
2.
|
|
|
|
3.
|
|
|
|
4.
|
Customer relationship management essentials by Gosney, John W | Boehm, Thomas P. Edition: 1st edMaterial type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi PHI 2001Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 GOS-C (1).
|
|
|
5.
|
|
|
|
6.
|
|
|
|
7.
|
Strategic Relationship Marketing by Hougaard, Soren | Bjerre, M. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Berlin Springer 2003Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 HOU-S (1).
|
|
|
8.
|
|
|
|
9.
|
|
|
|
10.
|
Managing customer relationship in services industries by Nargundkar, Rajendra | Panda, Tapan K; Nargundkar, Rajendra. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Excel Books 2005Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 MAN (1).
|
|
|
11.
|
Case studies in customer relationship management by ICFAI. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Hyderabad ICFAI 2005Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 ICF (1).
|
|
|
12.
|
Crafting Customer Value: the art and science by Duchessi, Peter. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Indiana Purdue University Press 2002Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 DUL-C (1).
|
|
|
13.
|
CRM at the Speed of Light by Greenberg, Paul. Edition: 3rd ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi TMH 2006Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 GRE-C (2).
|
|
|
14.
|
Customer relationship management: a strategic perspectives by Shainesh, G | Sheth, Jagdish N. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Macmillan India 2009Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 SHA-C (2). Checked out (1). Lost (1).
|
|
|
15.
|
|
|
|
16.
|
|
|
|
17.
|
Customer relationship management: Modern trends and perspectives by Shanmugasundaram S | Shanmugasundaram S. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Prentice Hall of India Ltd 2008Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 CUS (3).
|
|
|
18.
|
|
|
|
19.
|
Customer relationship management by Baran, Roger J | Galka, Robert J; Strunk, Daniel P. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Cengage Learning 2008Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 BAR-C (9).
|
|
|
20.
|
HBR on customer relationship management by Harvard Business Review. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: USA Harvard Business School Press 2002Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 HBR (1).
|
