Call centre training handbook: a complete guide to learning & development in contact centres

By: Wilson, John PMaterial type: TextTextPublication details: Delhi Kogan Page 2009Description: 319 pISBN: 9780749456832Subject(s): Customer services--Management; TrainingDDC classification: 658.3124 WIL-C
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HR & OB 658.3124 WIL-C (Browse shelf (Opens below)) 1 Available 14732

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