Wilson, John P.
Call centre training handbook: a complete guide to learning & development in contact centres - Delhi Kogan Page 2009 - 319 p.
9780749456832
Customer services--Management; Training
658.3124 WIL-C
Call centre training handbook: a complete guide to learning & development in contact centres - Delhi Kogan Page 2009 - 319 p.
9780749456832
Customer services--Management; Training
658.3124 WIL-C