Your search returned 6 results.

1.
Empowerment: HR strategies for services excellence

by Lashley, Conrad.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Oxford Butterworth-Heinemann 2001Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.3 LAS-E (1).

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2.
Service Marketing: Integrated Customer focus across the firm

by Zeithamal, Valarie A | Bitner, Mary Jo; Gremler, Dwayne; Pandit, Ajay.

Edition: 6th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Tata Mc-Graw Hill 2013Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 ZEI-S (7).

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3.
Service Management: Operation, Strategy, information technology

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 7th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi McGraw Hill 2014Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 FIT-S (1).

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4.
Service marketing: concepts strategies and cases

by Hoffman, K. Douglas | Bateson, John E.G.

Edition: 5th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Cengage Learning 2018Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 HOF-S (4).

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5.
Service Marketing: Integrated Customer focus across the firm

by Zeithamal, Valarie A | Bitner, Mary Jo; Gremler, Dwayne; Pandit, Ajay.

Edition: 6th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Tata Mc-Graw Hill 2013Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 ZEI-S (1).

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6.
Service Management: Operation, Strategy, information technology

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 8th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi McGraw Hill 2018Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 FIT-S (1).

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