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1.
Seeking customers

by Shapiro, Benson P | Shapiro, Benson P.; Sviokla, John J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: USA Harvard business school 1993Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 SEE (1).

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2.
Profitable customers: how to identify develop and retain them

by Wilson, Charles.

Edition: 2 ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Kogan Page 1999Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 WIL-P (1).

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3.
Stop, ask, and listen: how to welcome your customers and increase your sales

by Robertson, Kelley.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Macmillan India Ltd 2002Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 ROB-S (1).

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4.
Delighting your customers: keep your customers coming back, time and time again

by Nash, Susan | Nash, Derek.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi BPI (India) Pvt Ltd 2003Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 NAS-D (1).

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5.
Smart things to know about customers

by Jay, Ros.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: USA Capstone 2000Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 JAY-S (1).

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6.
Employees first, customers second: turning conventional management upside down

by Nayar, Vineet.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston HBS Press 2010Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.3152 NAY-E (2).

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7.
Customers.com: How to create a profitable business strategy for the internet and beyond

by Seybold, Patricia B | Marshak, Ronni T.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: NewYork Random House 1998Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 SEY-C (1).

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