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Case studies in customer relationship management

by ICFAI.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Hyderabad ICFAI 2005Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 ICF (1).

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2.
Customer relationship management: a strategic perspectives

by Shainesh, G | Sheth, Jagdish N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Macmillan India 2009Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 SHA-C (2). Checked out (1). Lost (1).

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