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21.
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People and performance by Drucker, Peter F. Material type:  Text; Format:
print
; Literary form:
Not fiction
Publication details: Oxford Butterworth-Heinemann 2000Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.4 DRU (1).
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22.
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Managing for the future by Drucker, Peter F. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Oxford Butterworth-Heinemann 2000Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.4 DRU (1).
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23.
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Managing in a time of great change by Drucker, Peter F. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Oxford Butterworth-Heinemann 2000Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.4 DRU (1).
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24.
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25.
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Understanding change: theory, implementation and success by Holbeche, Linda. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: United Kingdom Butterworth Heinemann 2006Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.406 HOL (2).
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26.
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27.
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Meeting customer needs by Smith, Ian. Edition: 3rd ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Oxford Butterworth-Heinemann 2008Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 SMI-M (1).
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28.
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29.
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Customer relationship management: Perspective from the marketplace by Knox, Simon | Maklan, Stan; Payne, Adrian; Peppard, Joe; Ryals, Lynette. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Butterworth Heinemann 2008Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 KNO-C (1).
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