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Service operations management: improving service delivery

By: Johnston, RobertContributor(s): Clark, GrahamMaterial type: Text

TextPublication details: Delhi Pearson education 2005Edition: 2 edDescription: 516 pISBN: 9788131715208Subject(s): Service managementDDC classification: 658.809 JOH-S

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	FIIB's Knowledge Centre 21.3	Production & Operations	658.809 JOH-S (Browse shelf (Opens below))	2	Available		16463
Books	FIIB's Knowledge Centre		658.809 JOH-S (Browse shelf (Opens below))	2	Withdrawn		15137

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