Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff (Record no. 3840)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00617nam a2200157Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221102s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780070587090 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 CAR-M |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Carlaw, Malcolm |
| 245 #0 - TITLE STATEMENT | |
| Title | Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Tata McGraw-Hill Publishing |
| Place of publication, distribution, etc. | Delhi |
| Date of publication, distribution, etc. | 2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 296 p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Call Centers-Personnel management; Customer services-Management; Employee motivation |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Carlaw, Peggy; Deming, Vasudha K.; Friedmann, Kurt |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Marketing | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 30.5 | 12/13/2004 | 658.812 CAR-M | 10187 | 11/03/2022 | 2 | 11/03/2022 | Books | |||||
| Marketing | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 30.5 | 06/04/2010 | 658.812 CAR-M | 13959 | 11/03/2022 | 2 | 11/03/2022 | Books |