Zeithaml, Valarie A
Service marketing: integrating customer focus across the firm - 5 ed. - New Delhi Tata Mc-Graw Hill 2012 - 763 p.
9780070700994
Service Marketing
658.809 ZEI-S
Service marketing: integrating customer focus across the firm - 5 ed. - New Delhi Tata Mc-Graw Hill 2012 - 763 p.
9780070700994
Service Marketing
658.809 ZEI-S