Gronroos, Christian
Service management and marketing: Customer management in services competition - 3rd ed. - Delhi John Wiley 2007 - 483 p.
9788126512874
Service Management; Marketing
658.809 GRO-S
Service management and marketing: Customer management in services competition - 3rd ed. - Delhi John Wiley 2007 - 483 p.
9788126512874
Service Management; Marketing
658.809 GRO-S