Johnson, Michael D.
Improving customer satisfaction loyalty and profit: An integrated measurement and management system - Delhi Wiley India 2006 - 214 p.
9788126509393
Customer satisfaction; Customer loyalty; Customer relations
658.812 JOH-I
Improving customer satisfaction loyalty and profit: An integrated measurement and management system - Delhi Wiley India 2006 - 214 p.
9788126509393
Customer satisfaction; Customer loyalty; Customer relations
658.812 JOH-I