000			00360nam a2200145Ia 4500
008			221102s9999 xx 000 0 und d
020			_a9788131725405
082			_a658.812 PEE-C
100			_aPeelen, Ed
245		0	_aCustomer Relationship Management
260			_bPearson _aNew Delhi _c2011
300			_a432 p.
650			_aCustomer Relation
942			_cBK
999			_c8664 _d8664