| 000 | 00416nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9788120346956 | ||
| 082 | _a658.812 RAI-C | ||
| 100 | _aRai, Alok Kumar | ||
| 245 | 0 | _aCustomer relationship management: concepts and cases | |
| 250 | _a2 ed. | ||
| 260 |
_bPHI _aNew Delhi _c2013 |
||
| 300 | _a501 p. | ||
| 650 | _aCustomer relations--Management | ||
| 942 | _cBK | ||
| 999 |
_c8663 _d8663 |
||