000			00443nam a2200157Ia 4500
008			221102s9999 xx 000 0 und d
020			_a9788120339996
082			_a658.562 SUM-Q
100			_aSummers, Donna C S.
245		0	_aQuality management: creating and sustaining organizational effectiveness
250			_a2 ed.
260			_bPrentice Hall of India _aDelhi _c2010
300			_a574 p.
650			_aQuality Management
942			_cBK
999			_c8416 _d8416