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| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a1403928622 | ||
| 082 | _a658.812 SHA-C | ||
| 100 | _aShainesh, G. | ||
| 245 | 0 | _aCustomer relationship management | |
| 260 |
_bMacmillan _aDelhi _c2006 |
||
| 300 | _a198 p. | ||
| 650 | _aCustomer Relationship Management | ||
| 700 | _aSheth, Jagdish N | ||
| 942 | _cBK | ||
| 999 |
_c7981 _d7981 |
||