000 00385nam a2200145Ia 4500
008 221102s9999 xx 000 0 und d
020 _a9788132103127
082 _a658.812 MAH-T
100 _aMahajan, Gautam
245 0 _aTotal customer value management: Transforming business thinking
260 _bResponse Books
_aDelhi
_c2011
300 _a326 p.
650 _aCRM
942 _cBK
999 _c7527
_d7527