000			00513nam a2200157Ia 4500
008			221102s9999 xx 000 0 und d
020			_a9788126509393
082			_a658.812 JOH-I
100			_aJohnson, Michael D.
245		0	_aImproving customer satisfaction loyalty and profit: An integrated measurement and management system
260			_bWiley India _aDelhi _c2006
300			_a214 p.
650			_aCustomer satisfaction; Customer loyalty; Customer relations
700			_aGustafsson, Anders
942			_cBK
999			_c5748 _d5748