000 00276nam a2200109Ia 4500
008 221102s9999 xx 000 0 und d
100 _aSiddiqui, S Y
245 0 _aCreating customer delight
260 _bExcel Multimedia
_aDelhi
_c2005
700 _aChainani, Gautam
942 _cBK
999 _c4315
_d4315