000 00260nam a2200109Ia 4500
008 221102s9999 xx 000 0 und d
100 _aDas, Ranjan
245 0 _aStrategic management of service
260 _bOxford
_aDelhi
_c1997
300 _a435 p.
942 _cBK
999 _c1793
_d1793