| 000 | 00402nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9780333598924 | ||
| 082 | _a658.812 ELV-H | ||
| 100 | _aElvy, B. H. | ||
| 245 | 0 | _aHow to appreciate your customers | |
| 260 |
_bMacmillan _aLondon _c1997 |
||
| 300 | _a208 p. | ||
| 650 | _aCustomer satisfaction; Customer loyalty; Customer relations | ||
| 942 | _cBK | ||
| 999 |
_c1198 _d1198 |
||