TY  - BOOK
AU  - Keen, Peter G. W.
AU  - Knapp, Ellen M.
TI  - Every manager's guide to business process: A glossary of key terms & concepts for today's business leader
SN  - 9780875845753
U1  - 650.03  KEE-E 
PY  - 1995///
CY  - Boston, Massachusetts
PB  - Harvard Business Review
KW  - Industrial management-Terminology; Business-Terminology
ER  -