Peelen, Ed <br/><br/>
Customer Relationship Management 

 - New Delhi  Pearson  2011 
 - 432 p. 
<br/><br/><label>ISBN: </label>9788131725405 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relation
<br/><br/><label>Dewey Class. No.: </label>658.812  PEE-C