TY  - BOOK
AU  - Natarajan, T.R.
TI  - Quality samurai: Designed pathways for TQM implementation 21st century
SN  - 0333931963
U1  - 658.562  NAT-Q 
PY  - 1999///
CY  - Delhi
PB  - Macmillan
KW  - Total quality management
ER  -