TY  - BOOK
AU  - Blanchard, Ken
AU  - Bowles, Shelden
TI  - Raving Fans!: a revolutionary Approach to Customer Service
SN  - 9780007252053
U1  - 658.812  BLA-R 
PY  - 1998///
CY  - London
PB  - HarperCollins
KW  - Customer Service
ER  -