Blanchard, Ken <br/><br/>
Raving Fans!: a revolutionary Approach to Customer Service 

 - London  HarperCollins  1998 
 - 137 p. 
<br/><br/><label>ISBN: </label>9780007252053 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Service
<br/><br/><label>Dewey Class. No.: </label>658.812  BLA-R