Fogli, Lawrence <br/><br/>
Customer service delivery: research and practices 

 - San Francisco  Jossey-Bass  2006 
 - 315 p. 
<br/><br/><label>ISBN: </label>9780787976200 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>658.812  CUS