TY  - BOOK
AU  - Nargundkar, Rajendra
AU  - Panda, Tapan K; Nargundkar, Rajendra
TI  - Managing customer relationship in services industries
SN  - 9798174464131
U1  - 658.812  MAN 
PY  - 2005///
CY  - Delhi
PB  - Excel Books
KW  - CRM
ER  -