Carlaw, Malcolm <br/><br/>
Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff 

 - Delhi  Tata McGraw-Hill Publishing  2004 
 - 296 p. 
<br/><br/><label>ISBN: </label>9780070587090 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call Centers-Personnel management; Customer services-Management; Employee motivation
<br/><br/><label>Dewey Class. No.: </label>658.812  CAR-M