Evans, James R. <br/><br/>
Quality & performance excellence: management organization and strategy 

 - 6th ed. 
 - New Delhi  Cengage Learning  2013 
 - 444 p. 
<br/><br/><label>ISBN: </label>9788131517284 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562  EVA-Q